Fix a bike or sensor connection

Start here

1. Confirm Bluetooth or Nearby Devices permission.
2. Wake the bike and press a Pod button; its LED should blink.
3. Wake sensors by wearing, spinning, or pedaling them.
4. Keep the phone close and refresh.
5. Close another phone or app that may own the connection.
6. Restart BikeNet, then restart the motor unit if needed.
7. Run System Check.

If the signal is weak

Move the phone closer to the motor and check both the Pod and motor batteries. Metal and carbon-fiber frames or handlebars can weaken radio signals, so avoid enclosing a wireless component inside them.

Run System Check to narrow down the problem. It can help distinguish a phone-to-motor connection issue from a Pod-to-motor issue, which prevents replacing or resetting the wrong part.

When to restart the motor

If the ordinary checks do not help, a brief one-to-two-second press of the red motor reset button restarts the unit without intentionally erasing its setup. Wake the system and run System Check again afterward.

Do not perform a factory reset unless BikeNet Support specifically instructs you to. A factory reset removes stored configuration and creates additional setup work.